Frequently asked questions

1. What skin types are the products recommended for?

Our range of products is specifically designed to help dry, dehydrated skin. We will indicate in the descriptions if the product is specifically designed for extra dry skin or if it also addresses other challenges.

2. Can I use the lotions on my face?

Although our products are gentle and free of synthetic colours and fragrances, the thicker consistency of our lotions can clog the face’s finer pores. Body lotions should be applied from the neck down.

3. How long does it take for the products to start working?

The moisturising effect is noticeable after the first use: the skin becomes softer and more supple. However, for a lasting improvement in skin texture and regeneration, 2-4 weeks of regular use is recommended. recommended.

4. How should cosmetics be stored?

They are best stored in a dry, cool place out of direct sunlight. Bathroom humidity is not harmful to products, but exposure to hot sunlight can shorten their shelf life.

5. Do the products contain parabens or sulphates?

No. We believe in the principle of “clean beauty”, so our products are free from controversial preservatives and aggressive substances.

6. Are the products vegan?

Yes, we are proud that our products are 100% organic and do not contain any ingredients of animal origin (such as beeswax or lanolin).

7. Are animal experiments carried out?

Yes, we are proud that our products are 100% organic and do not contain any ingredients of animal origin (such as beeswax or lanolin).

8. Are the products safe to use during pregnancy or breastfeeding?

Yes, most of our raw materials are safe even during this period. However, we recommend a skin test before the first use.

9. When will I receive my parcel?

Orders placed before noon on working days are usually delivered within 2-3 working days.

10. Can I change my order after payment?

If the parcel is not yet with the courier, we can modify it.

11. Can the products be bought in a physical shop?

We currently operate exclusively as a webshop, so we can offer you the best prices. However, we try to publish detailed descriptions and customer reviews of all products to make it easier for you to choose.